Cristian Soare

• Develop, optimize, and adapt software solutions to enhance client performance and experience
• Conduct impact analyses and implement technical solutions to address complex incidents and improve system functionality
• Perform daily health checks and optimized monitoring for platforms, ensuring seamless functionality of supported web services
• Provide high-level technical support, resolving hardware and software incidents
• Create and maintain documentation and procedures for supported platforms
• Participate in technical audits and resolved IoT application infrastructure issues
• Ensure operational excellence by adhering to SLAs and meeting service performance indicators
• Hands-on experience with platforms like SMSC, NGIN, CSDB, HLR, and HSS
• Review and optimize source code for CI/CD applications; utilized CI/CD pipelines (Jenkins) for deployments and updates
• Linux server debugging and troubleshooting
• Cloud-based infrastructure (AWS)
• CI/CD tools (Jenkins) and version control systems (Git)
• Containerization and orchestration basics (Docker, Kubernetes)
• Database management: SQL and NoSQL (MySQL, MongoDB, OracleDB, DWH)
• Administer and optimize Apache web servers for enhanced system performance and reliability
• Programming/Scripting: Bash, Perl, Python, Java
• Understanding of APIs, Microservices, SecOps principles, IP Networking, and Telecom protocols

• Designed, installed and configured new backup and DR solution using VMware Site Recovery and NetApp storage
• Designed, installed and configured new storage system using NetApp solution and integration with VMware environment
• Updating the whole internal IT documentation
• Upgrading the old Windows 2003 servers to Windows 2012 R2 or replacing them with new servers
• Administration of ZOOM CallRec for Call Center
• Upgraded and migrated Windows SQL servers to newly built servers, according to the business requirements, improving the services
• Creating and configuring RHEL virtual machines required by the business
• Troubleshooting connection issues between different services, applications and servers
• Creating and maintaining RHEL offline repository required for upgrading systems with no internet access
• Proposal of hardware development plans
• Ensure network functionality of computers, servers, internet access
• Created and managed the whole backup procedure using: NetBackup, vSphere Data Protection, NetApp storage deduplication, tape library
• Managing Active Directory domains
• Network design, implementation, testing and maintenance, creation and maintenance of user profiles
• Managing access rights and changes to computer and network

• Help solve technically complex, strategic/high-profile customers
• Particularly focused on solving customers' Linux issues on Microsoft Azure VMs
• Working on system administration issues with RHEL, CentOS, SUSE, Ubuntu, Oracle Linux
• Analysing system logs for OS boot failure troubleshooting
• Getting root cause for issues like downtime, unexpected reboots
• Troubleshooting Leapp RHEL system upgrade issues
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
• Provide ramp activities, knowledge sharing

Second level Service engineer, part of back office team, offering support and platform administration for Orange financial solution – Orange Money.

• Assure service and platform performance as defined in application service objectives
• Troubleshooting, debugging and real time analysis of issues raised by clients or alarm tickets (technical or functional) respecting the agreed SLA
• Create SQL / Oracle queries in order to obtain relevant financial data for business and clients
• Perform the on-call activities to assure service support during non-business hours
• Ensures preparation and consolidation during the service launch phase to match quality standards
• Perform acceptance of new VMs prior to live project prior to commercial launch
• Collaborate with all stakeholders in order to ensure successful implementation of the newly arrived projects
• Perform maintenance operations and optimization tasks for shared services platforms
• Involved in reporting activities in order to meet the performance objectives
• Integration of new features in legacy projects as well as in DevOps mode
• Involved in implementing monitoring checks for all the projects
• Sharing knowledge inside the team and putting in place operation procedures for the more complex activities
• Using Ansible to deploy the checks on the desired servers
• Migration of the services in Cloud infrastructure using Jenkins

• Administrating Microsoft Windows Servers: 2008 / 2008R2 / 2012 / 2012R2 / 2016
• ActiveDirectory, Active Directory Certificate Services, FileServer, Network Policy Server, WSUS, PrintServer, DFS, DNS, DHCP, Group Policy Management
• VMware vSphere Hypervisor (ESXi), VMware vSphere vCenter
• VMware vSphere Cluster, HA, vSphere DRS, VMware VSAN Infrastructure, Datastore Cluster, Content Library Synchronization
• VMware Replication, VMware vMotion, VMware Path Selection Policy
• VMware vCenter Orchestrator
• Scripting: Windows PowerShell, PowerCLI, esxcli
• TCP/IP, SAN, NAS, ISCSI
• Administrating Citrix infrastructure XenDesktop and XenApps
• Microsoft System Center Configuration Manager (SCCM), System Center Reporting
• MobileIron – Mobile Device Management – installation, customization and upgrade of the appliance
• Employees mobile device enrolment and management
• Create and apply mobile device policies according to business

• Provide BAU 3rd line support to business including part of an on-call shift
• Designed, created and implemented Nagios monitoring solution
• Designed, created and implemented linux KVM virtual environment
• Configuring virtual machines for clients, installing and configuring Apache, setting up DNS zone records
• Administration and configuration of Postfix mail server (accounts, antispam system, SPF, DKIM, DMARC)
• Administration of clients websites
• Administration of the IP class we owned, configuring external IPs for clients
• Installing new hardware kit
• Successfully created and implemented full backup disaster recovery for servers and virtual servers using Bacula
• Liaising with software and hardware providers to meet business requirements
• Purchasing and installing all software and hardware equipment, after a well thought choosing process
• Providing technical support to customers, on phone, remotely or on site
• Configuring and installing hardware and software solutions
• Organising stationery orders and liaising with suppliers to meet business requests
• Managing clients' networks; performing network and telephone cabling
• The support is offered remotely, by phone or even at the client's location. Also maintaining contact with ISPs, hosting providers and hardware/software suppliers

• Provide 1st and 2nd line support to business
• Installing new hardware kit
• Liaising with software and hardware providers to meet business requirements
• Purchasing and installing all software and hardware equipment, after a well thought choosing process
• Configuring and installing hardware and software solutions
• Performing network and telephone cabling