[cristi]

Cristian Soare

IoT 2nd Line Ops Engineer · IT Systems Engineer

Experienced System Engineer with a strong background in Linux systems administration and software engineering with a demonstrated history of working in information technology and cloud computing. Proficient in Grafana, Prometheus, Nagios, Jenkins, GitLab, Ansible, Apache, DNS. A highly motivated problem-solver with excellent communication and time management skills. Committed to driving innovation and continuous improvement in all areas of service delivery.

17+
years in IT
7
roles
44
tools & platforms
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Portrait of Cristian Soare
cristi@cristisoare.ro
Role
IoT 2nd Line Ops Engineer
Uptime
17 years, 11 months in IT
Location
Bucharest, Romania
OS
Linux — RHEL · CentOS · SUSE · Ubuntu · Oracle Linux
Shell
bash · perl · python
Cloud
AWS · Azure
Virt
VMware · KVM · Hyper-V
Monitor
Grafana · Prometheus · Nagios
CI/CD
Jenkins · GitLab · Ansible

Experience

  1. active (running) Oct 2023 — Present 3 yrs 2 mos

    IoT 2nd Line Operations Engineer

    _VOIS Bucharest

    • Develop, optimize, and adapt software solutions to enhance client performance and experience
    • Conduct impact analyses and implement technical solutions to address complex incidents and improve system functionality
    • Perform daily health checks and optimized monitoring for platforms, ensuring seamless functionality of supported web services
    • Provide high-level technical support, resolving hardware and software incidents
    • Create and maintain documentation and procedures for supported platforms
    • Participate in technical audits and resolved IoT application infrastructure issues
    • Ensure operational excellence by adhering to SLAs and meeting service performance indicators
    • Hands-on experience with platforms like SMSC, NGIN, CSDB, HLR, and HSS
    • Review and optimize source code for CI/CD applications; utilized CI/CD pipelines (Jenkins) for deployments and updates
    • Linux server debugging and troubleshooting
    • Cloud-based infrastructure (AWS)
    • CI/CD tools (Jenkins) and version control systems (Git)
    • Containerization and orchestration basics (Docker, Kubernetes)
    • Database management: SQL and NoSQL (MySQL, MongoDB, OracleDB, DWH)
    • Administer and optimize Apache web servers for enhanced system performance and reliability
    • Programming/Scripting: Bash, Perl, Python, Java
    • Understanding of APIs, Microservices, SecOps principles, IP Networking, and Telecom protocols
    • Linux
    • AWS
    • Jenkins
    • Docker
    • Kubernetes
    • Python
    • Bash
    • Perl
    • MySQL
    • MongoDB
    • Grafana
    • Apache

  2. active (running) Dec 2016 — Present 10 yrs part-time

    IT Systems Engineer

    BCR Pensii SAFPP S.A. (Romanian Commercial Bank) Bucharest

    • Designed, installed and configured new backup and DR solution using VMware Site Recovery and NetApp storage
    • Designed, installed and configured new storage system using NetApp solution and integration with VMware environment
    • Updating the whole internal IT documentation
    • Upgrading the old Windows 2003 servers to Windows 2012 R2 or replacing them with new servers
    • Administration of ZOOM CallRec for Call Center
    • Upgraded and migrated Windows SQL servers to newly built servers, according to the business requirements, improving the services
    • Creating and configuring RHEL virtual machines required by the business
    • Troubleshooting connection issues between different services, applications and servers
    • Creating and maintaining RHEL offline repository required for upgrading systems with no internet access
    • Proposal of hardware development plans
    • Ensure network functionality of computers, servers, internet access
    • Created and managed the whole backup procedure using: NetBackup, vSphere Data Protection, NetApp storage deduplication, tape library
    • Managing Active Directory domains
    • Network design, implementation, testing and maintenance, creation and maintenance of user profiles
    • Managing access rights and changes to computer and network
    • VMware
    • NetApp
    • NetBackup
    • RHEL
    • Active Directory
    • SQL Server
    • Windows Server
    • vSphere

  3. Apr 2022 — Oct 2023 1 yr 7 mos

    Technical Support Engineer | Azure Rapid Response IaaS VM

    Microsoft Bucharest

    • Help solve technically complex, strategic/high-profile customers
    • Particularly focused on solving customers' Linux issues on Microsoft Azure VMs
    • Working on system administration issues with RHEL, CentOS, SUSE, Ubuntu, Oracle Linux
    • Analysing system logs for OS boot failure troubleshooting
    • Getting root cause for issues like downtime, unexpected reboots
    • Troubleshooting Leapp RHEL system upgrade issues
    • Responsible for the customer support experience with Microsoft
    • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
    • Provide ramp activities, knowledge sharing
    • Azure
    • RHEL
    • CentOS
    • SUSE
    • Ubuntu
    • Oracle Linux
    • Leapp

  4. Mar 2020 — Apr 2022 2 yrs 2 mos

    Linux Service Engineer

    Orange Business Services Bucharest

    Second level Service engineer, part of back office team, offering support and platform administration for Orange financial solution – Orange Money.

    • Assure service and platform performance as defined in application service objectives
    • Troubleshooting, debugging and real time analysis of issues raised by clients or alarm tickets (technical or functional) respecting the agreed SLA
    • Create SQL / Oracle queries in order to obtain relevant financial data for business and clients
    • Perform the on-call activities to assure service support during non-business hours
    • Ensures preparation and consolidation during the service launch phase to match quality standards
    • Perform acceptance of new VMs prior to live project prior to commercial launch
    • Collaborate with all stakeholders in order to ensure successful implementation of the newly arrived projects
    • Perform maintenance operations and optimization tasks for shared services platforms
    • Involved in reporting activities in order to meet the performance objectives
    • Integration of new features in legacy projects as well as in DevOps mode
    • Involved in implementing monitoring checks for all the projects
    • Sharing knowledge inside the team and putting in place operation procedures for the more complex activities
    • Using Ansible to deploy the checks on the desired servers
    • Migration of the services in Cloud infrastructure using Jenkins
    • Ansible
    • Jenkins
    • Nagios
    • Centreon
    • Grafana
    • Kibana
    • MySQL
    • Oracle
    • HAProxy
    • nginx
    • Apache
    • BladeLogic

  5. Jun 2019 — Mar 2020 10 mos

    Mobility & Wintel Administrator

    Stefanini Romania Bucharest

    • Administrating Microsoft Windows Servers: 2008 / 2008R2 / 2012 / 2012R2 / 2016
    • ActiveDirectory, Active Directory Certificate Services, FileServer, Network Policy Server, WSUS, PrintServer, DFS, DNS, DHCP, Group Policy Management
    • VMware vSphere Hypervisor (ESXi), VMware vSphere vCenter
    • VMware vSphere Cluster, HA, vSphere DRS, VMware VSAN Infrastructure, Datastore Cluster, Content Library Synchronization
    • VMware Replication, VMware vMotion, VMware Path Selection Policy
    • VMware vCenter Orchestrator
    • Scripting: Windows PowerShell, PowerCLI, esxcli
    • TCP/IP, SAN, NAS, ISCSI
    • Administrating Citrix infrastructure XenDesktop and XenApps
    • Microsoft System Center Configuration Manager (SCCM), System Center Reporting
    • MobileIron – Mobile Device Management – installation, customization and upgrade of the appliance
    • Employees mobile device enrolment and management
    • Create and apply mobile device policies according to business
    • VMware
    • Windows Server
    • Active Directory
    • Citrix
    • MobileIron
    • PowerShell
    • SCCM
    • SAN/NAS

  6. Aug 2014 — Nov 2016 2 yrs 4 mos

    IT Technician

    S.C. BlueScreen S.R.L. Bucharest

    • Provide BAU 3rd line support to business including part of an on-call shift
    • Designed, created and implemented Nagios monitoring solution
    • Designed, created and implemented linux KVM virtual environment
    • Configuring virtual machines for clients, installing and configuring Apache, setting up DNS zone records
    • Administration and configuration of Postfix mail server (accounts, antispam system, SPF, DKIM, DMARC)
    • Administration of clients websites
    • Administration of the IP class we owned, configuring external IPs for clients
    • Installing new hardware kit
    • Successfully created and implemented full backup disaster recovery for servers and virtual servers using Bacula
    • Liaising with software and hardware providers to meet business requirements
    • Purchasing and installing all software and hardware equipment, after a well thought choosing process
    • Providing technical support to customers, on phone, remotely or on site
    • Configuring and installing hardware and software solutions
    • Organising stationery orders and liaising with suppliers to meet business requests
    • Managing clients' networks; performing network and telephone cabling
    • The support is offered remotely, by phone or even at the client's location. Also maintaining contact with ISPs, hosting providers and hardware/software suppliers
    • Nagios
    • KVM
    • Apache
    • Postfix
    • Bacula
    • Linux
    • DNS
    • DKIM/DMARC

  7. Jan 2009 — Jul 2014 5 yrs 7 mos

    IT Technician

    Blom International Operations S.R.L. Târgoviște

    • Provide 1st and 2nd line support to business
    • Installing new hardware kit
    • Liaising with software and hardware providers to meet business requirements
    • Purchasing and installing all software and hardware equipment, after a well thought choosing process
    • Configuring and installing hardware and software solutions
    • Performing network and telephone cabling

Skills

  • Linux / Unix Administration 96%
  • Windows Server 90%
  • Virtualization (VMware, KVM) 88%
  • Networking 85%
  • Scripting (Bash, Python, Perl) 82%
  • DevOps / CI-CD 80%
  • Storage (NetApp, SAN, NAS) 78%
  • Cloud (AWS / Azure) 75%
  • Databases (MySQL, Oracle, MongoDB) 72%

  • Linux Administration

    Excellent knowledge — Apache, nginx, DHCP, DNS, bash scripting, Postfix, SpamAssassin

  • DevOps

    Good knowledge — Jenkins, GitLab, Ansible, Docker, Kubernetes, CI/CD pipelines

  • Databases

    Good knowledge — MySQL, Oracle, MongoDB, OracleDB, DWH

  • Cloud Computing

    Good knowledge — Azure IaaS VMs, AWS EC2 & general cloud infrastructure

  • Monitoring

    Excellent knowledge & experience — Nagios, Grafana, Prometheus, Kibana, Centreon

  • Windows Server

    Proficiency in all areas — Active Directory, MDT, Group Policy, FSRM, WSUS, DFS, WDS, DNS, SCCM and more

  • Virtualization

    Excellent knowledge — VMware ESX, KVM & Hyper-V

  • Storage

    Good experience — NetApp, SAN, NAS, iSCSI, Bacula, NetBackup, vSphere Data Protection

  • Networking

    Good skills — TCP/IP, DNS, APIs, Microservices, IP Networking, Telecom protocols (HLR, HSS)

  • Scripting & Programming

    Bash, Perl, Python, Java, PowerShell, PowerCLI, esxcli

Education & more

Education

  • Bachelor's Degree University of Management 2007 — 2010
  • High School Diploma Ienăchiță Văcărescu National College 2002 — 2006

Languages

  • RomanianNative
  • EnglishProfessional

Certifications

  • Certificate in Computer Science
  • Valid Driver's License (since 2005)

Interests

  • Technology
  • Music
  • Cooking

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